Internal Platform & Operational Systems Design

Designing the information architecture, workflow systems, and operational tools that connected 8+ departments through a major technology transition — enabling consistent execution at scale without bespoke support for every initiative.

Government Enterprise

Operational system design

Information architecture

Built across SharePoint, Teams, Monday.com, and Figma

ROLE

Communications & UX Designer (sole designer)

TEAM

PMO leadership, project managers, business analysts, IT & security, vendors

TIMELINE

2024–present · ongoing contract

TOOLS

SharePoint, Microsoft Teams, Microsoft Forms, Monday.com, Figma

CLIENT

City of Atlanta, Department of Watershed Management

THE PROBLEM

Scaling Change Without a System

DWM was managing multiple, overlapping technology initiatives — each with different audiences, timelines, and complexity levels. Without a unified system, information lived across disconnected tools and formats. Every new initiative required starting from scratch.

Context over abstraction

Workflows over isolated features

Guidance over explanation

THE SYSTEM

Four Components. One Operating Model.

designed and built each layer — intake logic, information architecture, governance workflows, and a staff-wide digital identity system. Together they replaced a fragmented, start-from-scratch approach with a repeatable operating model for every initiative that followed.

THE SYSTEM

One Initiative.

Three Audiences.

One Source of Truth.

Three audiences. Zero duplicated content. The framework I designed meant that when an initiative updated, every stakeholder version updated from a single source — executive summaries, technical briefs, and field guides all stayed in sync without a separate maintenance process.

Selected internal branding, communications, and identity work across DWM.

FROM SYSTEM TO EXECUTION

Built Once. Deployed Everywhere.

The system didn't live in a deck — it ran across SharePoint hubs, email rollouts, onboarding materials, change announcements, and training tools. Eight departments. Multiple active initiatives. No starting from scratch.

OUTCOMES

Infrastructure That Scales

Behind every rollout was training material most people never traced back to a designer. Field workers, PMO staff, and technical teams across 70+ people received guidance that translated complex technology changes into clear, actionable steps. The work was invisible. The adoption wasn't.